What does this policy cover?
Your privacy is important to us, as is the transparency in the way we collect, use and share information about you among ourselves. The purpose of this policy is to help you understand the following:
- What information do we collect about you?
- How do we use the information we collect?
- Why do we share the information we collect?
- How do we store and ensure the security of the information we collect?
- How can you access and control your information?
- Why do we transfer the information we collect across national borders?
Other important privacy information
When we refer to “GDP Emballages” or “we” in this policy, we mean that GDP Emballages is the only entity to hold and control the information that GDP Emballages collects when you use its systems and services. GDP Emballages offers information, products and services related to the cutting of paper and cardboard packaging, including our online productions, our productions in workshops and our interprofessional exchanges, that help you improve your performance, reduce your failure rate and have benefits for your production. We refer to all of these products, as well as our other services and website as “Services” in this policy.
What information do we collect about you?
We collect information about you when you give it to us, when you use our Services and when other sources give it to us, as described below.
Information you give us: We collect information about you when you enter the information in the Services or give it directly to us.
Account and profile information: we collect information about you when you sign up to or make purchases through the Services. For example, you provide your contact details and, in some cases, your billing information when you sign up to the Services. We keep track of your preferences when you download the files made available through our Services.
Content you provide through our social media and website: The Services also include our social media and website which we own and operate. For example, you provide content to us when you enter comments or when you participate in interactive features, surveys, competitions, promotions, random draws, activities or events, etc. Similarly, the statistical analysis of these media gives us information about your relationship with us.
Information you provide through our support channels: The Services also include customer support, where you can choose to submit information about a problem you are having with a Service. Whether you designate yourself as a technical contact, open a customer account, speak directly to one of our representatives or communicate with our teams, you will need to provide contact information, a summary of the problem you are having and any other documentation, screenshots or information that might help solve the problem.
Information we receive from other sources: We receive information about you from other users of the Service, third-party services and related companies, and our business and distribution partners.
Other users of the Services: Other users of our Services may provide information about you when they submit content through the Services. For example, you may be mentioned by someone else in a post, or as part of an upload to our website. We also receive your email address from other users of the Service when they supply it for the purpose of inviting you to use our Services. Similarly, a person in your professional circle may provide your details when they appoint you as a representative or direct contact.
GDP Emballages partners: We work with a network of partners that provide services related to our products. Some of these partners also help us market and promote our products, generate business development leads for us, and resell our products. We receive information from these partners, such as billing information, company name, products you have purchased or may be interested in, reviews you have provided, events you have attended and the country where you are located.
Other partners: We receive information about you and your activities on third-party partner Services and outside them, e.g. advertising and market research partners that give us information about your interest in and level of engagement with our Services and online advertisements.
How do we use the information we collect
How we use the information we collect depends in part on the services you use, how you use them and the preferences you have communicated to us. Here are the specific purposes for which we use the information we collect about you.
To provide the Services and personalise your experience: We use the information we have about you to provide the Services for you, including processing the transactions with you, providing local customer support, and also operating and maintaining the Services for you. We may use your email domain to work out your affiliation with a particular organisation or industry and thereby personalise the content and experience you receive from our Services.
Regarding research and development: We are always looking for ways to make our services smarter, faster, more secure, more integrated and more useful to you. We use collective experience on how users use our Services and direct comments to troubleshoot issues and identify trends, usage, patterns of activity, and areas for integrating and improving the Services. In some cases, we apply this knowledge with GDP Emballages to improve and develop similar features or better integrate the services you use, e.g. in global R&D for the conveyor belt and conveying systems.
To communicate with you about the services: We use your contact details to send communications by email and in the Services, including confirming your purchases, issuing quote or price reminders to you, responding to your comments, questions and requests, providing customer support and sending you technical notices, updates, etc. Depending on you are signed up to our social networks and our Newsletter, we provide personalised communications based on your business activity, geographical area and your interactions with us. If you have signed up to it and would like to unsubscribe, you will find this option in the communication itself or in your account settings.
To market, promote and boost commitment with the Services: We use your contact details and information about how you use the Services to send communications that may be of interest to you, including by email. These communications are intended to boost commitment and maximise what you will gain from the Services, including information about new ranges, survey requests, newsletters and events that may be of interest to you. We also communicate with you about new product offers, promotions and competitions.
Customer support: We use your information to troubleshoot the technical issues you will face, respond to your support requests, analyse information about incidents, and repair and improve the Services. When authorised by you, we share your information with a GDP Emballages expert in order to respond to requests for support. Please note that the GDP Emballages experts are employees of GDP Emballages or directly affiliated with GDP Emballages.
For safety and security purposes: We use information about you and your use of the Service to verify accounts and activity, to monitor suspicious or fraudulent activity, and to identify breaches of the Service’s policies.
To protect our legitimate business interests and legal rights: Where required by law or when we believe it is necessary to protect our legal rights, interests and the interests of others, we use information about you within the context of legal claims, compliance, audit functions and enquiries about acquisitions, mergers or the sale of a business.
With your consent: We use information about you when you have given us your consent for a specific purpose not mentioned above. For example, we may post photos, videos, audio recordings, testimonials or featured customer stories to promote the Services, with your permission. If you do not give your consent, your anonymity will be preserved and the photos or videos used will be purely technical, made with your written or verbal consent during the shoot while preserving the anonymity of the people appearing in them.
Legal bases for processing (for EEA users): If you are an individual in the European Economic Area (EEA), we collect and process information about you only when we have the legal grounds to do so under applicable European laws. The legal grounds depend on the Services you use and how you use them. This means that we collect and use your information only in the following cases:
– We need it to provide the Services to you, including operating the Services, providing customer support and personalised features, and ensuring the security and safety of the Services;
– It counts as a legitimate interest (which is not overridden by your data protection interests), e.g. research and development, marketing and promoting the Services, and protecting our legal rights and interests;
– You give us your consent to do this for a specific purpose; or
– We need to process your data to comply with a legal obligation.
If you have consented to using information about you for a specific purpose, you have the right to change your mind at any time, but this will not affect any processing that has already taken place. Where we use your information because there is a legitimate interest for us or a third party in doing so, you have the right to object to that use although in some cases this may mean you can no longer use the Services.
Why do we share the information we collect?
We provide IT solutions and hardware, and we want them to work properly for you. This means sharing information through the Services and with certain third parties. We use the process described below to share the information we collect about you. This will include sharing information within the context of potential business transfers. However, we do not sell information about you to advertisers or other third parties.
Sharing the service with other users: When you use the services, we share certain elements of information about you with other users of the service.
Managed accounts and administrators: If you sign up for or access the Services using an email address with a domain owned by your employer or organisation, or if you associate this email address with your existing account, this organisation is deemed to have established a GDP Emballages account. Your name, contact details, content and use of the account may become available to our services and to other users of the GDP Emballages service, authorised to supply you with additional products and services, or to integrate your GDP Emballages services or other products and services. For example, your organisation may request that we provide additional security controls on your account to protect the information about your organisation and improve the collaboration and functionality of the products you use. If you are the direct point of contact for a board of directors, team, business or business account that is part of your services, we may share your contact information with current or past associates of our Services, for the purpose of facilitating requests related to our Services.
Sharing information with third parties: We share information with third parties that help us operate, provide, improve, integrate, customise, support and market our Services. Under no circumstances shall your data be kept or used by these third parties for any other purpose than that of GDP Emballages.
Service providers: We work with third-party service providers in the area of website and social media development, web hosting, maintenance, backup, storage, virtual infrastructure, payment processing, analytics and other services. If a service provider needs access to information about you to perform services on our behalf, they do so according to our instructions, which will include following certain rules and procedures designed to protect your information.
With your consent: We share information about you with third parties when you authorise us to do so. For example, we often post customer success stories on our website and social media. With your consent, we may or may not display your name next to the customer case.
Compliance with enforcement requests and applicable laws; The application of our rights: In exceptional circumstances, we may share information about you with a third party if we believe it is necessary and there is good reason to share it for the following purposes: (a) to comply with any law, regulation, legal process or government request, including to meet national security requirements; (b) to protect the security or integrity of our products and services, (c) to protect GDP Emballages, our customers, or the general public from harm or illegal activity, or (d) to respond to an emergency for which we believe, in good faith, that the information must be disclosed to help prevent death or serious physical injury to any person. For more information on how we respond to government requests, see our Commitments and CSR.
How do we store and ensure the security of the information we collect?
Information storage and security
We use service providers that have technical facilities to ensure the security of your data. Although we implement safeguards designed to protect your information, no security system is impenetrable and, due to the inherent nature of the internet, we cannot guarantee that the data transmitted over the internet, or stored on our systems or under our control, are safe from intrusion by others. We will respond to inquiries about this in a timely manner.
How long do we keep the information for?
How long we retain the information we collect about you depends on the type of information. This is described in more detail below. After this time, we will delete or anonymise your information or, if this is not possible (e.g. because the information has been stored in backup archives), we will keep your information in a secure location and isolate it from any later use until it can be deleted.
How can you access and control your information?
There are a certain number of options available to you regarding the processing of your information. Here is a summary of these options, how to exercise them and their limits. We will respond to inquiries about this in a timely manner.
You have the right to request a copy of your information, object to our use of your information (including for marketing purposes), request its deletion or the restriction of your information, or request your information in a structured electronic format. Below, we set out the tools and processes for making these requests. You may exercise certain options with respect to the Services by contacting us directly as set out in the Contact Us section below for requesting assistance.
Your request and your options may be limited in some cases: for example, if your request would reveal information about another person, or if you ask to delete information which we are permitted by law or have legitimate interests to keep. Where you have instructed us to share data with third parties, you will need to contact those third party service providers directly to delete or restrict your information. If you have unresolved issues, you may have the right to complain to a data protection authority in the country where you live, where you work, or where you believe your rights have been violated.
– Access, and update or delete your information: Our Services and the related documentation give you the ability to access and update certain information about you using the Service. You can do this by contacting our staff directly about the matter and they will perform the relevant update. We may delete some information about you. Please note, however, that we may need to retain certain information for record-keeping purposes, to complete transactions or to comply with our legal obligations.
– Request that we stop using your information: In some cases, you can ask us to stop accessing, storing, using and processing your information when you believe we do not have the appropriate rights to do so. For example, if you believe that a Service was created for you without your authorisation or if you are no longer an active user, you can request that we delete your account as set out in this policy. When you have given us your consent to use your information for a restricted purpose, you can contact us to withdraw this consent, but this will no effect on any processing that has already taken place at that time. You can also opt out of our using your information for marketing purposes by contacting us as set out below. When you make such requests, we may need time to investigate and fulfil your request. In the event of a delay or dispute over the right to continue using your information, we will limit further use of your information until the request is fulfilled or the dispute is resolved, provided your administrator does not object (if necessary).
– Disable communications: You can opt out of receiving promotional communications from us by using the unsubscribe link in each email or by contacting us to delete your contact details from the promotional email list or registration database. Even after you opt out of receiving promotional messages from us, you will continue to receive transactional messages from us regarding our Services. Please note that you will continue to receive generic ads.
– Sending “Do Not Track” signals: Some browsers have built in “Do Not Track” (DNT) features that can send a signal to the websites you visit notifying them that you do not want to be tracked. Because there is not yet a common understanding of how to interpret the DNT signal, our services do not currently respond to DNT signals from browsers. You can use the range of other tools we provide to control data collection and use, including the ability to opt out of receiving marketing from us, as described above.
Data portability: Data portability is the ability to obtain some of your information in a format that you can pass on from one service provider to another (e.g. when you transfer your mobile number to another provider).
Other important privacy information
Notice to end users
Our products are intended to be used by businesses or associations. When the Services are made available to you through an organisation (e.g. your employer), that organisation is the administrator of the Services and is responsible for the end users and/or Service sites that it controls. If this is the case, please direct your data privacy questions to your administrator, as your use of the Services is subject to the policies of that organisation. We are not responsible for the security or privacy practices of an administrator’s organisation, which may be different from this policy.
Even if the Services are not currently administered for you by an organisation, if you are a member of a team administered by an organisation or if you use an email address provided by an organisation (e.g. your work email address) to access the services, then the administrator of that team or the owner of the domain associated with your organisation’s email address (e.g. your employer) may assert administrative control of your account and the use of the Services at a later date. You will be notified if this happens. Please contact your organisation or consult the organisation rules of your administrator for more information.
Our policy towards children
The Services are not aimed at people under the age of 16 years. We do not knowingly collect personal information from children under the age of 16 years. If we find out that a child under 16 has provided us with personal information, we will take steps to delete it. If you become aware that a child has provided us with personal information, please contact our services.
Services provided: All the activities of the company as well as its information are presented on our www.gdpemballages.com website. GDP Emballages agrees to ensure that the information provided on its site is as accurate as possible. The information on its site is not comprehensive and the images shown are for illustration purposes only and may not be an exact representation. Some modifications may have been made since they were posted online. Moreover, all the information indicated on the site is given for information purposes only and is liable to change or evolve without notice.
Disputes: The terms and conditions of the www.gdpemballages.com site are governed by French law and any dispute or litigation, that may arise from their interpretation or execution, will be referred to the exclusive jurisdiction of the courts of the company’s registered office. The reference language for the settlement of any disputes is French.
Consult our legal notices.
Your information is controlled by GDP Emballages. If you have any questions or concerns about how your information is handled, please send your request to GDP Emballages as set out below.
9 rue de l’Avenir